Collecting debts in the current financial environment can be an expensive and time consuming process. Collectors are struggling to even make contact with the consumers they are trying reach. Thanks to innovative communications technologies developed here in Australia, there are tools available to automate most facets of the collections process. Using automated telephone and SMS based channels helps to lessen the hard labor cost needed to get in touch with all the outstanding debtors businesses might have whilst fulfilling their obligations under the Australian Consumer Credit Code.
Consider how much time and money a company may spend trying to reach debtorscosts that significantly impact the bottom line. Collections staff are wasting valuable time speaking to answering machines, hitting engaged lines and chasing debtors that are never available due to shift work or avoidance. There are completely automated methods of communication to help businesses with their debt collection strategy.
Customers may prove hard to reach when they know they have a debt to settle; thats why business should consider multiple cooperating communication channels to increase reach. Why waste time and money on old-fashioned and outdated methods when there are modern and more effective ways that have proven very successful? Think about how many people dont answer collection calls that could be reached through a simple SMS message. Using two-way capability, debtors can even respond to messages to receive payment details or request more information.
A Voice Broadcast platform gives you the ability to call literally any number in Australia fixed line or mobile. Like any debtor phone call, a collector is likely to hit a few answering machines and with a modern system can automatically leave a customised voice message. Debtors will receive a message with their own specific arrears amounts, payment reference numbers or anything other message. They can then call back at their convenience thus turning your collections team into an inbound call centre instead of constantly having to chase customers.